Shipping Policy

Effective Date: [Insert Date] Last Updated: [Insert Date]

This Shipping Policy explains how orders are processed, shipped, and delivered by Qozee Home (“we,” “us,” “our”). By placing an order on QozeeHome.com, you agree to the terms outlined below.

1. Free Shipping on Real Relax Products (U.S. Only)

All Real Relax brand products qualify for free standard shipping within the United States. This includes massage chairs, recliners, and any Real Relax items sold on QozeeHome.com.

Free shipping applies only to:

• Residential addresses within the continental U.S.
• Real Relax branded products

Free shipping does not apply to:

• Alaska, Hawaii, Puerto Rico, or U.S. territories
• Non–Real Relax products
• International orders

2. Shipping for All Other Products

Products not manufactured by Real Relax follow standard ecommerce shipping rules.

This includes:

• Standard shipping rates
• Carrier‑calculated delivery times
• Oversized‑item surcharges (if applicable)
• Regional delivery restrictions

Shipping rates and delivery estimates are displayed at checkout.

3. Order Processing Times

Orders are processed within 1–3 business days unless otherwise stated. Processing time does not include weekends or holidays.

During peak seasons, processing may take longer. We will notify you if extended processing is required.

4. Delivery Timeframes

Delivery estimates vary by product type and carrier.

Typical delivery windows:

• Standard Shipping: 3–7 business days
• Oversized Freight Items (e.g., massage chairs): 5–21 business days

Delivery timeframes are estimates, not guarantees.

5. Oversized & Freight Shipments

Some products (including massage chairs) may ship via freight carriers.

Freight deliveries may require:

• Scheduled delivery appointments
• Adult signature
• Curbside delivery
• Additional handling time

Customers are responsible for:

• Ensuring accessibility for freight trucks
• Receiving the shipment at the scheduled time

6. Incorrect Addresses & Delivery Issues

Customers are responsible for providing accurate shipping information.

We are not liable for:

• Delays caused by incorrect addresses
• Lost packages due to address errors
• Additional fees charged by carriers for address corrections

If a package is returned due to an incorrect address, the customer is responsible for reshipment fees.

7. Lost, Damaged, or Stolen Packages

Once an order is handed to the carrier, liability transfers to the carrier.

We are not responsible for:

• Packages lost in transit
• Packages stolen after delivery
• Damage caused by carrier mishandling

If your package is lost or damaged:

• You must file a claim directly with the carrier
• We will assist you with documentation if needed

8. Delivery Delays Outside Our Control

We are not responsible for delays caused by:

• Weather conditions
• Natural disasters
• Carrier disruptions
• Customs or import delays
• Supply chain interruptions

These events do not qualify for refunds or cancellations once the order has shipped.

8. Delivery Delays Outside Our Control

We are not responsible for delays caused by:

• Weather conditions
• Natural disasters
• Carrier disruptions
• Customs or import delays
• Supply chain interruptions

These events do not qualify for refunds or cancellations once the order has shipped.

10. Contact Information

For shipping questions or assistance, contact us at: customersupport@qozeehome.com