Refund and Return Policy

Effective Date: July 2026 Company: Qozee Home Contact: customerhelp@qozeehome.com

1. Overview

This Qozee Home – Refund and Return Policy outlines the terms under which returns, refunds, and exchanges may be requested. By purchasing from Qozee Home, you agree to all conditions stated herein. These terms are designed to protect both the customer and Qozee Home and ensure fair, consistent handling of all return requests.

2. 30‑Day Return Window

Customers may request a return within 30 calendar days from the date of delivery. Requests submitted after 30 days are not eligible for return, refund, or exchange.

3. Eligibility Requirements

To qualify for a return under the Qozee Home – Refund and Return Policy, all of the following conditions must be met:

• The item is unused, undamaged, and in original condition.
• The item is returned in its original packaging, including all accessories, manuals, hardware, and components.
• The item is free from wear, stains, odors, scratches, or modifications.
• For large or heavy items (including massage chairs, furniture, and oversized comfort products), the customer is responsible for disassembling the product and packaging it securely in the original box prior to shipment.
• Items not returned in the original packaging may be subject to additional fees or deemed ineligible for return.

These requirements are standard in the home goods and furniture industry and ensure safe transport and accurate inspection.

4. Non‑Returnable Items

The following items are not eligible for return or refund:

• Items marked final sale or clearance
• Items showing signs of use or damage
• Items missing original packaging or components
• Items returned without prior authorization
• Items altered, modified, or assembled incorrectly by the customer

5. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, you must notify Qozee Home within 7 days of delivery. We may request photo or video evidence to verify the issue.

Approved claims may receive:

• A replacement item, or
• A full refund, including return shipping costs

6. Return Shipping Costs

Return shipping costs depend on the reason for the return:

• Qozee Home error (damaged, defective, incorrect item): Qozee Home covers all return shipping costs.
• Customer‑initiated returns (change of mind, no longer wanted): The customer is responsible for return shipping costs, including any fees associated with disassembly, repackaging, oversized freight pickup, or failure to use the original box.

7. Refunds

Refunds are issued only after the returned item is received, inspected, and approved.

Refund timeline:

• Inspection: 3–5 business days
• Refund processing: 3–5 business days
• Bank posting times may vary

Shipping fees (if applicable) are non‑refundable.

8. Exchanges

Exchanges may be offered for unused items returned within the 30‑day window. Exchange availability depends on product stock.

9. Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped. Once an order has shipped, it must follow the standard return process.

10. Customer Responsibilities for Returns

Under the Qozee Home – Refund and Return Policy, customers returning large or heavy items must:

• Disassemble the product prior to return shipment
• Package the item securely in the original box
• Include all components, hardware, manuals, and accessories
• Ensure the item is protected for transit

Failure to follow these requirements may result in additional fees or denial of the return.

11. Unauthorized Returns

Returns sent without prior approval or without a valid return authorization number may be rejected or returned to the sender at the customer’s expense.

12. How to Request a Return

To initiate a return, contact us at:

customerhelp@qozeehome.com

Include:

• Full name
• Order number
• Reason for return
• Photos (if damaged or defective)

We will provide return authorization and instructions.

13. Policy Changes

Qozee Home may modify or update this Qozee Home – Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date.

14. Legal Disclaimer & Right to Refuse Returns

Qozee Home reserves the right, at its sole discretion, to decline or refuse any return, refund, or exchange if:

• The item does not meet the eligibility requirements
• The item appears used, damaged, altered, or improperly handled
• The item is not returned in the original packaging
• The customer fails to disassemble or package the item correctly
• The return request appears fraudulent, abusive, or inconsistent with normal use

Qozee Home further reserves the right to revise, update, or modify this policy at any time without prior notice. All changes take effect immediately upon posting.