Warranty Policy

Effective Date: June 2026 Last Updated: July 2026

This Warranty Policy explains the warranty coverage for products purchased from QozeeHome.com (“we,” “us,” “our”). By purchasing from our store, you agree to the terms outlined below.

1. Warranty Coverage for Real Relax Products

All Real Relax brand products sold on QozeeHome.com include a 1‑year limited manufacturer warranty provided directly by Real Relax.

This warranty covers:

• Manufacturing defects
• Mechanical malfunctions
• Electrical issues
• Structural defects

This warranty does not cover:

• Damage caused by misuse, accidents, or improper installation
• Normal wear and tear
• Unauthorized repairs or modifications
• Cosmetic damage not affecting function

For full warranty details, customers must refer to the official Real Relax warranty terms at: RealRelax.com

All warranty claims for Real Relax products are processed through Real Relax, not Qozee Home. We will assist customers with documentation if needed, but Real Relax is the final decision‑maker for all warranty outcomes.

2. Warranty Coverage for All Other Products

Products not manufactured by Real Relax are covered under the standard warranty practices commonly used in ecommerce.

This includes:

• Manufacturer warranties (if provided)
• Standard defect‑on‑arrival protections
• Legally required warranty coverage based on product type

Unless otherwise stated:

• Non–Real Relax products include a 30‑day defect warranty
• This covers manufacturing defects only
• It does not cover accidental damage, misuse, or wear and tear

If a product includes a longer manufacturer warranty, it will be listed on the product page.

3. Warranty Claim Requirements

To submit a warranty claim, customers must provide:

• Order number
• Full name and contact information
• Photos and/or videos showing the issue
• A description of the problem
• Proof of purchase

Claims missing required documentation may be denied.

4. Warranty Resolution Options

Depending on the product and manufacturer, warranty resolutions may include:

• Repair
• Replacement
• Replacement of defective parts
• Store credit (if applicable)

Warranty outcomes are determined by the manufacturer or Real Relax, not Qozee Home.

5. Exclusions & Limitations

Warranty coverage does not apply to:

• Damage caused by improper use
• Damage caused by failure to follow instructions
• Commercial use (unless stated otherwise)
• Damage caused during moving or relocation
• Unauthorized repairs or modifications
• Cosmetic issues that do not affect functionality

6. Liability Disclaimer

Qozee Home is not responsible for:

• Manufacturer decisions regarding warranty claims
• Delays in warranty processing
• Costs associated with shipping items for inspection or repair
• Damages caused by misuse or improper installation

Warranty coverage is limited to the terms provided by the manufacturer.

7. Contact Information

To begin a warranty claim or request assistance, contact us at: customersupport@qozeehome.com